Delivery information
Which countries do you ship to?
We deliver to France and internationally, with the exception of certain specific restrictions. For more information on specific destinations, please do not hesitate to contact our customer service.
What shipping services do you offer?
We deliver to any personal postal address, with delivery of the package against signature. You also have the option of choosing delivery to a relay point via our online store. In Metropolitan France, packages are shipped with Chronopost, while UPS manages deliveries abroad.
Is shipping free?
Yes, standard shipping is offered for all orders. No shipping fees will be added to your purchase.
How long does it take to receive my order?
Delivery times vary depending on your location. Generally, orders within Metropolitan France are delivered within 1-3 business days, while international deliveries can take between 3-7 business days.
Can I track my order?
Yes, as soon as your order is shipped, you will receive an email with a tracking link. This link will allow you to follow the progress of your package in real time.
Do I have to pay customs fees?
The prices indicated on our site are in euros, all taxes included, but do not cover any customs duties. For orders outside the European Union, customs fees are covered by JACQUEMUS. However, we are not responsible for additional costs or delays related to customs formalities.
What should I do if my package is delayed or lost?
If you experience a delay or your package appears to be lost, please contact our customer service team as soon as possible. We will work with our delivery partners to resolve the issue quickly.
Do you offer express delivery?
Yes, we offer an express delivery option for certain destinations. Details and fees associated with this service will be indicated during the checkout process.
